Damages & Missing Items

If you have received a damaged or missing item from your order, please contact our Customer Service by phone at 012-216 0979 or email us at info@visternhealth.com within 5 working days upon receiving your order. Kindly keep all items, boxes, and packaging materials sent to you for inspection

For damages, you must provide us with a description of the issue or defect to the best of your ability with photos of the damage to the item as well as the condition of any packaging via email. The condition of the product will then be reviewed by our team. If the order contains a damaged or defective item for which the customer does not desire a replacement, the customer will be responsible for returning the item following the return policy.

For lost/missing items, please make sure you have removed all packaging materials from the shipping box to confirm that the item is not hidden from view. Sometimes small items are placed inside another item to protect them during delivery. If your order requires many boxes to ship, it may be useful to check the tracking information to confirm that all packages have been shipped.

However, if the item you've received happens to be incorrect, please provide your proof of purchase (order number or otherwise) within 7 days of receiving and describe the issue. We will assist you from there. 

Please Note:

  • We are unable to accept refunds or returns for products that have been opened, used, or damaged. 
  • Please retain your proof of purchase for all refunds and return requests. 
  • We will not be covering the cost of any return shipping.

How to return and refund your products:

Kindly email us at info@visternhealth.com with the following information: 

  1. Name
  2. Shipping address
  3. Phone number
  4. Product to be returned
  5. Description of the issue you are experiencing with your product
  6. Details of the product defect. Please include supporting photos/videos where possible.
  7. Proof of purchase – Upload a copy or image of your proof of purchase from LAMEEYS official store or other authorized resellers.
  8. Customers that receive a response email will receive a reference number, and they must ship the approved products back within 10 business days.
  9. When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.
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